Updated: May 5, 2026

1. Introduction

This Privacy Policy applies to your access to the official website of Highlvl Robotics, use of our online services, product and solution consultations, business cooperation, exhibition and event registration, and other scenarios. It explains how we collect, use, store, share and protect your personal information, as well as your rights and the ways to exercise them.

We strictly abide by the Personal Information Protection Law of the People’s Republic of China, Cybersecurity Law of the People’s Republic of China, Data Security Law of the People’s Republic of China and relevant national standards. We process personal information in accordance with the principles of legality, legitimacy, necessity, good faith and minimum necessity. We will not collect irrelevant information or use information beyond the scope of authorization.

2. Information We Collect

2.1 Information You Voluntarily Provide

• Identity Information: Name, company/organization name, job title, contact details (phone number, email address, postal address)
• Business Information: Consultation content, demand description, project information, bidding and cooperation materials
• Other Information: Messages, form submissions, emails, and information you actively provide during phone communication

2.2 Automatically Collected Technical Information

• Device & Network Information: IP address, browser type, operating system, access time, referral page, browsing path, stay duration
• Cookies and Similar Technologies: Used to optimize webpage experience, remember your preferences and analyze website traffic. You may refuse or clear Cookies via your browser settings.

2.3 Information We Do Not Collect Actively

• We do not actively collect personal information of minors; any minor information received unintentionally will be deleted immediately.
• We do not collect unnecessary sensitive information such as ID numbers, bank card information and biometric data through the official website and regular services.

3. Purposes of Using Your Information

We only use your information within the following scope:

1. Respond to your inquiries, provide product and solution introduction, quotation and technical support.
2. Conduct business communication, perform contracts, and provide after-sales and project services.
3. Optimize website operation, ensure network security, troubleshoot failures and analyze website access data.
4. Send you notifications of exhibitions, product updates and industry news with your consent (you may unsubscribe at any time).
5. Perform legal obligations, prevent security risks, and handle disputes and complaints.

4. Information Sharing & Disclosure

We will not sell or rent your personal information. We only share or disclose your information under the following circumstances:

1. Disclose information to authorized partners (logistics, customer service, technical service providers, etc.) necessary for service provision, who shall be bound by confidentiality and data security obligations.
2. Comply with laws, regulations, regulatory requirements or mandatory orders from judicial and administrative authorities.
3. With your explicit consent or authorization.
4. In the event of merger, acquisition or asset transfer, we will notify you in accordance with laws and protect your legitimate rights.

5. Information Storage & Protection

5.1 Storage Period

• Business cooperation and service-related information will be retained during the cooperation period and after-sales/warranty period, and will be deleted or anonymized upon expiration.
• Technical logs and similar data will be retained for no more than 180 days, unless otherwise required by laws and regulations.
• We will delete or anonymize personal information once it is no longer necessary.

5.2 Security Protection

We adopt industry-standard technical and management measures to protect your information:

• Encrypted data transmission and storage, strict access control and internal confidentiality regulations.
• Regular security inspections and vulnerability protection to prevent unauthorized access, leakage, tampering and damage of data.
• Establish an emergency response mechanism for security incidents, and take disposal and notification measures in accordance with laws in case of data leakage.

6. Your Rights

You may exercise the following rights by contacting us via the contact information stated in this Policy, and we will respond within the statutory time limit:

1. Inquire about and obtain a copy of your personal information.
2. Correct or supplement inaccurate or incomplete personal information.
3. Delete your personal information under statutory circumstances.
4. Withdraw your consent (without affecting the legitimacy of prior data processing).
5. Restrict or object to specific forms of personal information processing.
6. Request an explanation of this Policy and our personal information processing rules.

7. Minor Protection

Our website and services are targeted at enterprises and professional users, not intended for minors. If we accidentally collect personal information from minors, we will delete it immediately. Minors shall use this website under the supervision and consent of their guardians.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We recommend that you review the privacy policy of any third-party website you visit.

9. Policy Updates

We may revise this Privacy Policy due to business adjustments or legal updates. Material changes will be notified via website announcements or emails. The revised Policy shall take effect immediately upon publication on the official website.

10. Contact Us

If you have any questions, suggestions or requests to exercise your personal information rights regarding this Privacy Policy, please contact us:

• Email: info@highlvl.cn